Return & Refund Policy

At DopeStreet, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we accept returns under the following conditions:

1. Return Process

a. To initiate a return, please contact our customer support team at business@dopestreet.in within 15 days of receiving your order. Provide your order number and the reason for the return.

b. After receiving authorization for the return, securely package the item(s) in their original condition, including all tags and packaging.

c. Ship the return to the following address:

Sagar Estate, Ayodhya Bypass, Near Minal Gate 02, Bhopal

d. Ensure that you use a trackable and insured shipping method as we cannot be responsible for items lost in transit.

2. Refund Process

a. Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return criteria.

b. If the return is approved, we will initiate the refund process within 24 hours on a working day or immediately after a holiday.

c. Refunds will be made to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Conditions for Returns

a. Returns are accepted within 15 days of receiving the order.

b. The item(s) must be in their original, unused, and unworn condition with all tags and packaging intact.

c. Personalized or customized items are not eligible for return unless they are damaged or defective upon arrival.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate.

For any further assistance or inquiries regarding returns and refunds, please feel free to reach out to our customer support team at business@dopestreet.in.

5. Cancellation Policy

a. If you wish to cancel your order, you may do so within 24 hours of placing the order. To cancel, please contact our customer support team via call or email, providing your order ID and the reason for cancellation.

b. Orders that have already been shipped cannot be canceled. In such cases, you may initiate a return following our return process.

Shipping Policy

At DopeStreet, we believe in providing you with a seamless and efficient shopping experience, from the moment you place an order to the delivery at your doorstep. Our shipping policies are designed with your convenience in mind, ensuring that your favorite products reach you as swiftly as possible.

Order Processing

Upon receiving your order, our dedicated team works diligently to process and prepare your items for shipping. We aim to dispatch your order within 2-3 business days, allowing us to maintain our commitment to quick and efficient order processing.

Fast and Reliable Shipping

We understand that once you've placed an order, you can't wait to receive your merchandise. We partner with trusted courier services to deliver your packages safely and promptly. Our couriers are chosen for their reliability, efficiency, and commitment to customer satisfaction.

Delivery Times

The delivery time may vary depending on your location and the courier service available in your area. Generally, you can expect your order to reach you within a few business days after dispatch. We make every effort to get your order to you as fast as possible, and we are continuously working to improve our delivery times.

Order Tracking

To keep you informed about your order's progress, we provide tracking information for your packages. You will receive an email with tracking details as soon as your order is dispatched, enabling you to keep an eye on your delivery's status.

Shipping Costs

We aim to keep our shipping fees reasonable and transparent. The cost of shipping is calculated based on your order's total, your chosen delivery method, and your location. You can find more information on shipping costs during the checkout process.

Note on Potential Delays

While we strive for fast and reliable delivery, please note that occasionally, external factors such as customs clearance, weather conditions, or other unforeseen events might cause minor delays in delivery. We apologize for any inconvenience caused in such cases and assure you that we are committed to resolving any shipping issues promptly.

Your satisfaction is our priority, and our shipping policies are designed to provide you with the best possible shopping experience. If you have any questions or require further assistance, please don't hesitate to contact our customer support team.

Thank you for choosing DopeStreet. We appreciate your trust in our brand.